Privacy Policy

1. Website Covered by This Policy

This Privacy Policy applies to TheReliableRenovators.com and the website, forms, pages, analytics, content, translation tools, embedded features, and digital tools connected to this site.

For purposes of this policy, “we,” “us,” “our,” and “the website” refer to TheReliableRenovators.com and the parties involved in operating, maintaining, reviewing, or routing project requests submitted through the website.

2. Information We May Collect

We may collect information that you voluntarily submit through website forms, phone calls, text messages, website interactions, or other contact methods connected to this site.

Project Request Information

• Name and contact information.
• Phone number and preferred contact method.
• Property address, city, zip code, or service-area details.
• Project type, project description, timeline, budget range, and access notes.
• Photos, videos, documents, or other files you choose to upload or share.
• Owner, landlord, property manager, tenant, investor, or decision-maker status if provided.

Website Usage Information

• Pages visited, links clicked, buttons clicked, and form interactions.
• Device type, browser type, approximate location, referring pages, and general usage patterns.
• Cookie, analytics, advertising, performance, and security data used to improve the website and understand visitor activity.

3. How We Use Information

Information submitted through the website may be used to:

• Review project requests and estimate inquiries.
• Contact you about your renovation, repair, restoration, rental property, commercial, or maintenance request.
• Route your inquiry to appropriate service provider, contractor, administrative, or project review contacts.
• Ask follow-up questions about the property, project scope, photos, access, timing, or service fit.
• Improve the website, forms, service pages, user experience, and lead-tracking process.
• Monitor website performance, analytics, security, spam prevention, and technical issues.
• Maintain records of form submissions, project inquiries, and communication history.

4. Phone, Text, and Follow-Up Contact

By submitting a form or contacting the website through a call button or project request, you authorize follow-up regarding your inquiry by phone, text message, voicemail, or other reasonable communication methods related to your project request.

Message and data rates may apply depending on your mobile carrier. You may request that follow-up communication stop, but doing so may limit the ability to review or respond to your project inquiry.

5. Forms, Uploads, and Project Photos

Website forms may ask for project details, property information, photos, files, budget information, timeline, and access notes. These details help determine whether a project request can be reviewed and what next steps may be appropriate.

Do not upload sensitive personal documents, financial records, government identification, medical information, Social Security numbers, payment card details, or other unnecessary sensitive data through the website forms.

6. Cookies, Analytics, and Tracking Tools

The website may use cookies, pixels, analytics tools, embedded scripts, call tracking, form tracking, or similar technologies to understand website activity, measure traffic, improve pages, track form activity, detect spam, and evaluate marketing performance.

The website may use tools such as Google Analytics, Google Search Console, Google Tag Manager, WordPress plugins, Fluent Forms, security plugins, translation tools, maps, hosting services, and other website services. These tools may collect or process technical information such as device details, browser details, pages visited, approximate location, and interaction data.

You can usually adjust cookie settings through your browser. Disabling cookies may affect how certain website features work.

7. Translation Tools

The website may offer translation features through third-party translation tools or plugins, such as Google Translate, GTranslate, or similar services. Translation tools may process page content, browser language settings, selected language preferences, or technical data necessary to provide translation functionality.

Translations are provided as a convenience. The English version of the website should be treated as the controlling version if a translated version appears unclear, incomplete, or inconsistent.

8. How Information May Be Shared

We may share information submitted through the website with parties involved in reviewing, routing, responding to, or supporting project requests.

• Contractor or service provider contacts who may review or respond to project requests.
• Administrative, website, form, hosting, email, analytics, security, or technical service providers.
• Call tracking, form management, CRM, spreadsheet, or lead management tools if used.
• Legal, compliance, insurance, accounting, or business advisors when reasonably necessary.
• Authorities or third parties if required by law, legal process, fraud prevention, safety concerns, or to protect rights and property.

We do not sell project request details as a consumer data product. However, submitted project inquiries may be routed to appropriate contractor or service provider contacts for review and follow-up related to the request.

9. Third-Party Websites and Services

This website may link to or use third-party services, including maps, analytics, forms, plugins, translation tools, hosting providers, embedded content, social platforms, or external websites. Third-party services may have their own privacy policies and data practices.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information submitted through the website. However, no website, form, email system, plugin, server, database, or online transmission method can be guaranteed to be completely secure.

Visitors should avoid submitting unnecessary sensitive information through website forms.

11. Data Retention

Information submitted through website forms may be retained for as long as reasonably necessary to review inquiries, manage project requests, maintain business records, analyze website performance, resolve disputes, comply with legal obligations, and improve website operations.

Form records, analytics records, call records, email notifications, project inquiry records, and website logs may have different retention periods depending on the system used.

12. Children’s Privacy

This website is intended for adults seeking renovation, repair, property maintenance, rental property, commercial, or restoration-related services. It is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

13. Your Choices

You may choose not to submit a form or may limit the information you provide. However, incomplete information may make it harder to review or respond to a project request.

You may contact us through the website’s Contact page to request review, correction, or deletion of information you previously submitted, subject to recordkeeping, legal, operational, safety, fraud prevention, or legitimate business needs.

14. State, National, and International Visitors

The website may be accessed by visitors inside and outside Michigan, including out-of-state or international property owners. Privacy rights may vary based on your location.

If you are located outside the United States and submit information through this website, you understand that your information may be processed in the United States or by service providers connected to website operations.

15. Website Content and Digital Asset Separation

This Privacy Policy applies to TheReliableRenovators.com as a website used for project inquiry collection, organization, and routing. References to Reliable Renovators as a public-facing brand should not be interpreted as a transfer, assignment, or waiver of any separate rights in the domain, website content, website design, forms, analytics setup, SEO structure, creative files, or related digital assets unless such transfer is made by written agreement.

Website ownership, domain control, content rights, design rights, lead-routing arrangements, contractor responsibilities, and service-provider obligations may be governed by separate written agreements where applicable.

16. Contractor and Service Provider Responsibility

The website may route project inquiries to contractor or service provider contacts for review and follow-up. Any contractor work, project acceptance, pricing, scheduling, permits, code compliance, workmanship, jobsite safety, subcontractor coordination, customer disputes, property damage, warranty matters, or service obligations are subject to the terms, qualifications, and responsibilities of the contractor or service provider involved.

The website does not guarantee that every submitted request will be accepted, scheduled, priced, or performed.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect website changes, form changes, service changes, technology updates, legal requirements, or business operations.

The effective date at the top of this page reflects the latest version posted on the website.

18. Contact About Privacy

To contact the website about privacy-related questions, use the contact form on the Contact page or call the phone number listed on the website. Keeping requests through the website forms helps preserve tracking and organization.

Visit the Contact page or use the estimate request form for project-related inquiries.